FAQ's

  • How do I return an article?

    You are able to return your article within 15 days. Once we’ve received the article we’ll do a quality check. If the article seems undamaged we’ll refund your money. 
    • Address:
      oona / Cheeses 
      Rijnkaai 22
      B-2000 Antwerp

  • Shipment & delivery

    • What’s the delivery time? 
      3-10 days
    • Sending process?
      We'll ship your order from Antwerp to the given address. 
    • What countries do you ship to? 
      The Netherlands, Luxembourg and Belgium.
    • I’ve received a broken package. What now? 
      If the product is undamaged, enjoy the product. If the product is damaged you can return it for free. Please contact our client service upfront.

  • Which payment methods are possible on Cheeses From Switzerland?

You can pay by PayPal, Visa, MasterCard, American Express and Apple Pay.

If you have any other questions: please contact our client service through e-mail: cheeses@oona.be and we'll help you as soon as possible.